Shipping and Return Policy

Standard Shipping Method

• Usually ships within 1-5 business days Monday-Friday. Holidays not included in shipping days, nor Saturdays and Sundays.
• Orders cannot be shipped to PO Boxes.

 

Refund/Exchange Policy

Returns:
Merchandise can only be returned when a written authorization is given, the products are in their original, unmarked packaging and the return freight is prepaid.

Discontinued, special order and seasonal items cannot be returned.


Claims:
Any claims for short or incorrect shipments, goods lost in transit and freight damage must be made within 30 days.  Claims for goods lost in transit and freight damage must be made with the carrier.

Taxes:
Any applicable taxes are extra.

Order Desk Hours:
The Order Desk may be reached from 8:00am to 4:30pm E.S.T.
Tel: 905-660-6780 or toll free 800-567-1877
Fax: 905-660-6768  or toll free 866-567-1877
Email:  orders@first-base.com